She begins the book with these remarks in the Preface:

The book is wonderfully insightful, extremely well written and will ring familiar notes for many of us. As an example, when discussing getting involved with certain groups at Princeton during her undergraduate years, she stated:
Quiet pragmatism, of course, lacks the romance of vocal militancy. But I felt myself more a mediator than a crusader. My strengths were reasoning, crafting compromises, finding the good and the good faith on both sides of an argument, and using that to build a bridge. Always, my first question was, what's the goal? And then, who must be persuaded if it is to be accomplished? A respectful dialogue with one's opponent almost invariably goes further than a harangue outside his or her window. If you want to change someone's mind, you must understand what need shapes his or her opinion. To prevail, you must first listen--that eternal lesson of Forensics Club!
Great advice for those in the courtroom, the conference room or the family room. Read it. I promise you you'll enjoy it.
I loved this book too! I read it mostly in the middle of the night while feeding my newborn. I almost looked forward to being woken up so I could finish it!
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